Shipping & Return Policy

Shipping & Returns - Golden Tallow

Order Processing and Shipment

All orders will be diligently processed and shipped within 3 business days from your purchase date. Pre-order items will specify the timeline for shipping on the product description.

RETURN POLICY

Due to the nature of our products, we are unable to accept returns if the item is used or opened. If unopened or unused, there is a 14 day return policy. If your order is the wrong item or if it is damaged in transit, please contact us at goldentallow@gmail.com. We cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ensure that all our shipments are covered by insurance. If a package arrives damaged due to mishandling by the shipping company, which is beyond our control, we recommend filing a claim directly with the respective shipping company.

Please note that we do not initiate claims for damaged packages, as buyers are also eligible to file claims independently and they will not accept both parties filing claims so to streamline the process we have the buyer file the claim. If your claim is rejected, please reach out to us with the appropriate documentation demonstrating the denial, and we'll assist you further.

  1. USPS (United States Postal Service):

    • To file a claim with USPS, you can initiate the process online through the USPS website or by visiting your local post office. https://www.usps.com/help/claims.htm
    • You'll need to provide details such as the tracking number, shipping date, recipient address, and proof of value or damage.
    • USPS typically requires documentation such as photographs of the damaged item and packaging, as well as any receipts or invoices related to the shipment.
    • Once your claim is submitted, USPS will review the information and may request additional documentation if needed. Claims are usually processed within a certain timeframe, and reimbursement or resolution will be provided accordingly.

  1. FedEx:

    • To file a claim with FedEx, you can do so online through the FedEx website or by contacting FedEx Customer Service. https://www.fedex.com/en-us/customer-support/claims.html
    • Similar to USPS, you'll need to provide details such as the tracking number, shipment date, recipient address, and proof of value or damage.
    • FedEx may require documentation such as photographs, invoices, and packing slips to support your claim.
    • After submitting your claim, FedEx will investigate the matter and provide a resolution based on their findings. This may include reimbursement for the declared value of the shipment or other appropriate actions.

  1. DHL:

    • DHL's claims process may vary depending on the specific service used and the country of origin. https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html
    • You can typically initiate a claim by contacting DHL Customer Service or your local DHL office.
    • Provide details such as the tracking number, shipment date, recipient address, and proof of value or damage.
    • DHL may request supporting documentation such as photographs, invoices, and shipping labels to process your claim.
    • Once your claim is submitted, DHL will investigate and provide a resolution accordingly.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If a refund is necessary, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at goldentallow@gmail.com.

Defective Product Arrival:
In the unlikely event of a defective or damaged product upon arrival:

We handle the return shipping costs to ensure a smooth process.

Reach out to our customer service team at goldentallow@gmail.com, providing your order number, a brief description of the issue, and include photos of damage or wrong item. We'll guide you through the return process. We will email you a pre-paid shipping label for returning damaged or wrong items.

Inspection and Refunds:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

If the return is approved, we will initiate a refund to your original method of payment.

Refunds will exclude the initial shipping costs and return shipping costs, if applicable.

    Empty Container Policy 

    We only accept returns of products in their original condition and packaging. Unfortunately, we cannot process returns of empty or used containers.

    Consistency Note. Nature's Influence:

    Due to the natural composition of our product, extreme temperatures may impact its consistency. Rest assured, this doesn't compromise the quality. Simply return it to room temperature or put it in the fridge, whip applicate products, and the magic will resume.

    How to Initiate a Return. Simple Steps for Your Convenience:

    1. Contact Us: Drop us an email at goldentallow@gmail.com, including your order number and the reason for the return.

    2. Follow Our Guidance: Receive detailed instructions from our customer service team on how to proceed.

    3. Pack It Up: Securely pack the product, ensuring it's in its original condition.

    4. Send It Back: Ship the package to the address provided by our team.


    Need Further Assistance? We're Here for You!

    Any questions or assistance needed with the return process? Reach out to us at goldentallow@gmail.com. We're committed to ensuring your Golden Tallow experience is exceptional!


    Our business hours are Monday through Friday: 9:00AM - 5:00PM EST

    Thank you for choosing Golden Tallow for your skincare journey,

    Golden Tallow Team

     

    Golden Tallow reserves the right to update or modify this return policy as needed.